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How we handle your account and payment information

We collect what we need to run your account, process Touch 'n Go eWallet and Boost deposits, verify withdrawals, and keep the lobby working smoothly.

Account data securedPayment records protectedContact preferences you setData access on requestDeletion rights available
ibet918kiss How we handle your account and payment information
DATA PRACTICES

How we protect and manage your information

We encrypt payment details when they move between your Touch 'n Go eWallet app and our gateway, store account credentials as hashed values, and limit internal access to staff who need it to run deposits, withdrawals, or compliance checks. Cookies remember your language choice and session token so you do not have to log in again every five minutes. We keep transaction logs for the retention period local rules require, then anonymise bet history and delete identifiable payment records once that window closes.

Encrypted transfers

Every deposit instruction from Touch 'n Go eWallet, Boost or GrabPay travels over TLS, and we never log your wallet PIN or card CVV. Only the transaction reference and amount reach our system.

Cookie control

Essential cookies keep you logged in and remember your chip denomination on Live Baccarat. Marketing cookies track which slots you open most often. You can block the second group in browser settings without breaking the lobby.

Account security

Your password is hashed with a salt before storage, and we send an SMS one-time code every time you log in from a new device or request a withdrawal above a certain threshold.

Retention and deletion

We hold bet records and payment logs for the compliance window local law sets, then purge personally identifiable fields. You can ask us to close your account and delete data where local regulations permit early deletion.

PRIVACY CONTACTS

How to reach us about your data

If you want a copy of the information we hold, need to update your contact details, or wish to request deletion where local law permits, our support channels are open every day. Live chat is the quickest path for account questions, email works for detailed requests, and the contact form inside your account settings routes privacy inquiries to the right team.

Live chat Open the chat widget in the bottom corner of any lobby page and tell the agent you have a privacy or data question. We will walk you through the verification step and handle your request in the same session.
Email support Send your data request to our support address with your registered phone number and account username. We reply within one business day and will ask for a confirmation code if the request involves sensitive changes.
Account settings form Log in, tap the profile icon, choose Privacy Requests, and fill in the form. Your message goes straight to the privacy team, and you will see a ticket reference on the confirmation screen.

Common questions about your data and rights

We collect your full name, phone number, email address, date of birth, and the payment identifiers tied to your Touch 'n Go eWallet or Boost account. Device details and IP address are logged each time you sign in to help us spot unusual activity.

Yes. Contact our support team through live chat or email, verify your identity with the one-time code we send, and we will compile a report of your account profile, transaction history, and activity logs within a few business days.

We retain deposit and withdrawal logs for the period local compliance rules require, typically several years. Once that window closes, we anonymise bet history and delete identifiable payment data unless an ongoing dispute or legal hold applies.

We share necessary transaction details with payment processors when you deposit via Touch 'n Go eWallet or GrabPay, with game studios when you join a live table, and with fraud-prevention vendors. We do not sell your data to advertisers or marketing lists.

Where local law permits, you can ask us to close your account and delete personal information. Some records must stay for the compliance retention period, but we will anonymise them and remove your name, contact details, and payment identifiers from active systems.

Essential cookies keep you logged in and remember your language setting. Analytics and marketing cookies track which games you open and measure lobby performance. You can block non-essential cookies in your browser without losing access to deposits, withdrawals, or game play.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.